ALP

IT Outsourcing

ServiceDesk

ALP Group Service Desk provides support at the 1st, 2nd and 3rd levels: receiving and registration of requests, diagnostics and solution of incidents, users’ and business applications support. We work in accordance with the ITSM approach. Implemented processes Incident Management, Request Management, Problem Management. We conclude the SLA with Clients, defining the Service Level parameters: reaction time, resolution time, FCR, LCR, etc. Service Desk specialists have Microsoft certifications. Service is available 24 * 7 in the Russian and English languages.

IT Infrastructure Support

Outsourcing of IT Infrastructure Support is the key service of ALP. We specialize in supporting hardware and virtual environments, cloud infrastructure, network and storage systems. Our experts have certificates of Microsoft, HP, Cisco, NetApp, VmWare and other major vendors. We are working with the IT infrastructures of various sizes: from 10 to 10,000 devices. Implemented ITSM processes Configuration Management, Asset Management, Problem Management, Change Management, Release Management, Capacity Management, Service Level Management. ALP Group has its own Competence Center (Competency Center) product Open Source (RHEL, CentOS, VyOS, PostgreSQL, Asterisk, Puppet).

Mobile Device Management

MDM is a popular service for medium and large companies. ALP Group supports thousands of mobile devices (smartphones, iPads) of office staff, medical and sales representatives (Salesforce) for the Clients. Usually it is CRM, Office applications, and system functions. Our core competencies are associated with MDM AirWatch product. We also have contracts with service centers in all regions of Russia, that allows you to centrally manage the repair and replacement of mobile devices.

IT Outstaffing

ALP Group provides lease of personnel for large foreign companies in Russia. This is usually an IT specialists and managers of different specializations: Helpdesk, System Administrator, Network Engineer, Project Manager. We search and hiring specialists to the requirements of the Clients, provide the administration and processing, social package. We offer a substitute in the event of dismissal or vacation. This long-term contracts that benefit our key Cleints.

For Clients and Partners

If you are the international company doing business in Russia or the CIS, or IT service company seeking a reliable, technological partner in Russia and the CIS for the presentation of IT services, we will be happy to help you.

We are interested in cooperation with international companies operating in Russia, as well as IT service companies with centralized contracts for IT Outsourcing.

ALP Group specializes in IT services for foreign companies in Russia, CIS countries, Baltic States and Eastern Europe. Over 80% of our customers is an international companies with headquarters in the US, Europe or Asia.

ALP Group is certified according to the international quality management standard ISO 9001.

We have great experience in providing services in accordance with ITSM. It is Russian and English ServiceDesk, support client part of enterprise management systems (ERP, CRM, EDM), support for local applications and IT infrastructure. We interact productively with Global IT Services of our Customers.

We have large partner network that cover 150 cities of Russia and CIS. This allows us to carry out the operational on-site support to regional clients offices.

If you are interested in cooperation with the ALP Group, please contact us by email outsource@alp-itsm.ru. We will be happy to discuss your task and make better offer.

Dmitriy BessoltsevHead of IT Outsourcing Department